Monday, September 17, 2007

My life is on automated response

I spent a long time today trying to post this blog because I was having trouble with my Internet Service provider, and I discovered a very important fact - I am probably going to have a nervous breakdown if I have to go through one more automated response program to solve a problem. did you ever notice how man times you are asked for your telephone number? Like the stupid machine can't record it or remember it. Or how many ubttons you have to push on your phone and still want to know your name? Or the choices you're given to select don't fit the problem you need to solve? And I love that message - This call may be monitored to ensure quality of service. Exactly what service are they talking about? When I found myself yelling at a recorded voice for the tenth time today iIdecided this whole society has now structured itself so you can take care of every piece of personal business and never have to speak to a live person. And they call that an improvement?

Not one usually given to bitching, I have to say that I miss the good old days when you could dial a number, someone - a real person - answered, tou told them what youo wanted and they connected you with the person who could help you. Now they want you to fix the problem wiothout even talking to you.

So if you happen to be looking for me and wondering why you haven't heard from me lately, I'll be the person standing in my vloset banging my head against the wall and wishing for a live person to tell me to stop.

Need to talk to me? Push #1 for cursing, #2 for complaining, and #3 for throwing all automated response mechanisms in the trash.

1 comment:

Anita Birt said...

I'm also a hater of automated responses. Your Blog was perfect. I hate it when I'm given a list of options and none of them are quite what I want. When the automated thing can't figure out what I'm asking, it will give up and send my call to a REAL LIVE person.

At that point, my small request is handled in seconds. So why oh why, was I not connected to a REAL LIVE person in the first place.